Refund policy

Your 30-day return and exchange window

We want you to be comfortable with your purchase from theinkeylistqx. You may request a return or exchange within 30 days after your order is delivered, including when you simply change your mind about an eligible item. This is our store policy and does not replace any stronger rights available under applicable Canadian consumer law.

To qualify for a change-of-mind return or exchange, the item must be unused, in its original condition and original packaging. Please keep your order number or other proof of purchase.

How to start a return

Contact support@theinkeylistqx.shop with your order number, the item you wish to return or exchange, and your reason. We will review the request and provide approval and the correct return instructions. Please contact us before sending an item back. Our business contact address is not automatically the address for returns.

For an approved eligible return or exchange, we pay the return shipping cost and provide a prepaid return label or an equivalent free return arrangement. We do not charge a restocking fee. Follow the instructions we provide, package the item securely and retain your shipment receipt or tracking details.

Exchanges

Tell us which item you would like instead. We will explain availability and the appropriate exchange arrangement before you send anything. If a replacement is unavailable, we can discuss a refund for the eligible returned item.

Refunds

After we receive and inspect an approved return, we will confirm the result. Approved refunds are processed to the original payment method within 10 business days after that review. Your bank or payment provider may need additional time to post the credit; its processing time can vary. If the refund is not visible, check with the provider and contact us with your order details.

Damaged, incorrect or incomplete orders

If an item arrives damaged, defective, missing, incorrect or materially different from its description, contact support@theinkeylistqx.shop with the order information and photographs where practical. Keep the packaging while we investigate. We will work with you on an appropriate remedy, including replacement, refund or another remedy required by law.

Product condition and your rights

Because the catalogue includes personal-care products, change-of-mind returns require unused items in their original condition and packaging. This condition does not remove your rights concerning defective, unsafe or misdescribed products. We do not impose unlisted blanket exclusions or fees. If an item has a specific restriction, it must be disclosed before purchase and remain consistent with applicable law.

Nothing in this policy excludes or limits mandatory consumer protections. Please contact us if you need assistance applying this policy to your order.