Shipping policy

Delivery area and cost

We currently ship to Canada, including all 13 provinces and territories. We do not currently offer delivery outside Canada. Standard Shipping is free for Canadian orders, with no minimum order value. Prices and checkout totals are shown in Canadian dollars (CAD).

Processing and transit times

We normally process orders within 1–2 business days. After dispatch, Standard Shipping normally takes approximately 4–6 business days. The normal combined estimate is approximately 5–8 business days; processing and transit are separate parts of that estimate. Business days exclude weekends and applicable public holidays.

These are estimates, not guaranteed delivery dates. Remote destinations, weather, carrier disruption, peak periods or other circumstances may extend delivery. We will help investigate a delay using the information available for your order.

Dispatch and tracking

Once the order is dispatched, shipment information and tracking details are provided when available. Tracking may take time to show its first scan. Check your order communications and the carrier tracking updates for progress. We do not promise a particular carrier unless one is identified for your shipment.

Address and order changes

Check the recipient name and complete delivery address before checking out. If you need to change an address, an item or cancel an order, contact support@theinkeylistqx.shop promptly with your order number. We will try to help before processing or dispatch, but changes are not guaranteed once fulfilment has begun. If an order has already shipped, we will explain available options.

Delayed, lost, damaged or misdelivered parcels

If delivery is unusually delayed, tracking shows an unexpected location, or a parcel is marked delivered but cannot be found, contact support@theinkeylistqx.shop. Check with other occupants and any safe delivery location, and keep relevant tracking details. We will work with the carrier where appropriate and discuss an appropriate resolution.

For shipping damage, missing items or incorrect items, keep the packaging and send your order number and photographs where practical. We will review the issue and arrange an appropriate remedy without restricting mandatory consumer rights.

Taxes and related policies

Any applicable tax is shown in checkout before you place the order. As this shop currently offers Canada-only delivery, we do not advertise an international customs service or an international duty arrangement. Please see our Returns & Refunds Policy for eligible returns and exchanges.