Where do you ship and what does it cost?
We ship to all Canadian provinces and territories. Standard Shipping is free with no minimum order value. We currently do not ship outside Canada.
How long will delivery take?
Normal processing takes 1–2 business days. Standard transit after dispatch takes approximately 4–6 business days. The normal combined estimate is approximately 5–8 business days, excluding weekends and applicable holidays. Estimates are not guarantees; remote destinations or carrier disruptions can take longer.
How can I track an order?
Check the shipment communications for tracking details when available. A carrier may take time to display its first scan. Contact us with your order number if tracking is unavailable or a delivery is delayed.
Can I change or cancel an order?
Contact support@theinkeylistqx.shop promptly with the order number and requested change. We will try to help before processing or dispatch. Once fulfilment has begun, changes and cancellation cannot be guaranteed.
Can I return or exchange an item?
Request an eligible return or exchange within 30 days after delivery. Change-of-mind items must be unused, in original condition and packaging, with an order number or other proof of purchase. Contact us first for approval and instructions. Mandatory rights for defective or misdescribed goods are preserved.
Who pays return shipping?
We pay shipping for approved eligible returns and exchanges, using a prepaid label or an equivalent free arrangement. There is no restocking fee. Do not send an item to the business contact address unless our return instructions specifically direct you there.
When will my refund arrive?
After we receive and inspect an approved return, approved refunds are processed to the original payment method within 10 business days after review. Your bank or payment provider may need additional time to post the credit. Contact us if you need help locating a refund.
What if an item is damaged, missing or incorrect?
Send your order details, a description and photographs where practical. Retain packaging while we review. We will work with you on an appropriate replacement, refund or other remedy required by law.
Which currency and payment methods do you use?
Prices are in CAD. The payment methods currently shown for this shop are Visa, Mastercard, Maestro, American Express, JCB, Diners Club and Discover. See our Payment Policy. The exact options available for a transaction can depend on the device, browser, order, location and active payment configuration; Shopify checkout displays the final options, and we do not promise a method that is not shown there.
Are taxes included?
Applicable taxes, valid discounts and shipping are shown in the final checkout total before you submit an order. Standard Shipping is free. We currently offer Canada-only delivery and do not advertise an international duty arrangement.
How do I contact you?
Email support@theinkeylistqx.shop or call +1 9056203125. Our Contact page includes the business contact address and information to include with an enquiry.